Reference

Our Terms & Conditions, spelled out for you

When you open an account with us, you're entering an agreement we've shaped around Indonesia players' needs.

Account creation & eligibilityDeposit and withdrawal rulesData and account security
Explore the Lobby Read FAQ
roda4d login Our Terms & Conditions, spelled out for you
REACH OUR TEAM

Contact us about these terms

We're here to answer questions about how our terms affect your account, payments and gameplay.

Live Chat Open the chat window in the lobby and ask about account rules, payment timings…
Email Support Send detailed questions about terms, dispute procedures or account changes to our support inbox.
In-App Messaging File account concerns or requests directly through the app.
HOW WE PROTECT YOU

Data, security and your rights

Our terms detail how we handle your personal information, payment details and gameplay data. We use encryption on all account pages and secure payment gateways for DANA, OVO, GoPay and QRIS transactions.

Data Encryption

All deposits, withdrawals and account details travel through encrypted connections. Payment gateways meet industry security standards for Indonesia rails.

Account Data Access

You can request a copy of every piece of data we hold about you. Submit requests via support chat and we'll prepare your file within five business days.

Fraud & Dispute Handling

If you spot unauthorized activity or dispute a transaction, contact support immediately. We investigate with your payment provider and confirm findings in writing.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can adjust cookie settings in your browser at any time.

Data Retention

We keep your account information as long as you're a member. After account closure, we retain records for compliance and dispute resolution for 24 months.

Changes to Terms

If we update these terms, we'll email you 30 days in advance. Continuing to play means you accept the changes. Major amendments may require your active consent.

Frequently asked about our terms

Players in Makassar and across Indonesia ask the same questions about how our terms work in practice. We've answered the ones that come up most—about eligibility, account closure, payment disputes, and what happens if you want to pause or change your account. If you don't find what you need here, our support team is ready via live chat.

You can request account closure anytime through support. We'll verify your identity, process any pending withdrawals, and then disable your login. Your historical data stays on file for 24 months for compliance. Reactivation after closure depends on local law.

Most deposits clear within one minute of confirming payment in your app. QRIS transfers occasionally take up to five minutes if your bank queue is heavy. If a deposit doesn't arrive after 10 minutes, contact support with your transaction ID and we'll investigate with your payment provider.

Yes. If you see a transaction you don't recognize or a withdrawal that went wrong, tell support immediately with the transaction date and amount. We'll trace it with your payment processor and send you a written outcome within seven business days.

We collect your name, contact details, date of birth, payment information and gameplay history. We use this to verify your identity, process payments, detect fraud and improve the lobby. You can request a full data export anytime via support chat.

No. Our terms allow one account per person. Multiple accounts violate our rules and may result in suspension or closure. If you accidentally create a second account, contact support to have it removed before playing.

You can contact support to temporarily pause your account or request notification reminders about time and spend. These tools depend on local law. You can also close your account permanently at any time if you need to step away.

Email support with details and dates. We'll review your complaint against our terms within ten business days and send you a response. If you remain unsatisfied, escalation paths depend on local law and dispute resolution frameworks in your region.

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